Generation Z has just begun entering the workforce and employers in the hospitality sector are among the first to encounter the latest cohort – here, the HR head of a leading hotel chain explains what she’s noticed while managing the up-and-comers.

“One of the most prominent things that I’ve seen is that they’re really free with their ideas and are very willing to put their suggestions forward,” says Phillipa Gimmillaro, HR director for Sudima Hotels and Resorts.

“They’re also really in touch with what’s happening in the world and they’re quite agile – most of them are able to move quickly and keep up with changes in the workplace or changes in workflow.”

When asked what advice she would offer other employers who are preparing to welcome the latest generation into their workplace, Gimmillaro had some relatively simple words of wisdom.

“Just see everybody as an individual rather making generalisations,” she tells HRD. “There may be trends visible in different generations but that doesn’t mean there won’t be exceptions to the rule.”

The approach is clearly an effective one as the Sudima Auckland Airport was highly commended as the Auckland Youth Employer of the Year at the Young at Heart Awards.

“You can have an older person who has a millennial view on life and you can have a younger person who might not have the stereotypical millennial view – the only way you’re going to find that out is by talking to your people and getting to know them,” says Gimmillaro.

“It’s really important that leaders talk, communicate and ask for feedback,” she continues. “You have to find out what people are looking for from their role because if people aren’t getting that, they’re not going to be satisfied and chances are they’re going to look elsewhere.”

Source: Human Resources Director Australia